Delivery

Last updated 19 October 2026

We send every order from Leeds by Royal Mail. Prices below include VAT, as every price on this site does.

What it costs

Orders of £45.00 or more

Free.

Orders under £45.00

£3.95.

The threshold is the value of the fragrance in your basket, before delivery is added. Your basket shows the charge before you pay, and the cart page tells you how much more you need for free delivery.

When it leaves us

Orders are dispatched within one to two working days of payment being taken. Working days are Monday to Friday, excluding bank holidays, so an order placed on a Friday evening is normally dispatched on the Monday or Tuesday.

We send the order by Royal Mail once it is packed. [TO CONFIRM: the Royal Mail service used — for example Tracked 48 — whether it is tracked, and the delivery aim Royal Mail publishes for it.] Royal Mail’s delivery aims are aims, not guarantees, and we do not offer a guaranteed or timed delivery service.

If we have not agreed a longer period with you, the law gives you delivery within 30 days of the contract being made. If something goes wrong at our end and we cannot meet that, you can cancel the order and we will refund you in full.

Where we deliver

The United Kingdom only, and we price and charge in pounds sterling only. Fragrance is alcohol based, which Royal Mail treats as a restricted item that may travel on inland surface services but not by air, so we cannot send orders overseas.

[TO CONFIRM: whether orders are accepted for the Channel Islands, the Isle of Man and BFPO addresses. The Channel Islands sit outside the UK for VAT, so a VAT-inclusive price is not correct for them.]

Your address

Please check the delivery address before you pay. We send parcels to the address given at checkout, and once an order has been dispatched we cannot redirect it. If you spot a mistake, email us straight away at [TO CONFIRM: customer service email address] and we will change it if the parcel has not yet gone.

If a parcel is late, lost or damaged

Until the parcel is handed to you or to someone at your address, it is our responsibility, not yours. So if it does not arrive, or arrives damaged, tell us and we will put it right — a replacement or a refund, whichever you prefer.

Please get in touch at [TO CONFIRM: customer service email address] with your order number. Royal Mail will not treat an item as lost until a set period has passed after the due date, so we may need to wait a little before we can claim, but that waiting period does not reduce what you are owed.

Returning something rather than chasing it? See returns and cancellation, including your 14-day right to cancel.