Questions and answers

By card at checkout, through Stripe. You enter your card details on Stripe's own secure payment page, so we never see or hold your full card number.

Yes. Every price includes UK VAT at 20% and is in pounds sterling. The only thing added at checkout is delivery, which your basket shows before you pay.

No - checkout works as a guest. You can create an account with your email or with Google if you would like one.

Email us at [TO CONFIRM: customer service email address] as soon as you can with your order number. We can change the delivery address until the parcel has gone, and you can cancel at any point before it reaches you.

Join our newsletter and we email you a code for £5 off your first order of £50 or more. Type it into the "Have a discount code?" box in your basket before you check out. It works once, on an order whose items come to £50 or more before delivery, and cannot be added once an order is paid.

Yes, you need to be 18 or over to order.

Free on orders of £45 or more, and £3.95 below that. Your basket tells you how much more you need for free delivery.

We dispatch within one to two working days of your payment going through, from Leeds, by Royal Mail. Working days are Monday to Friday, not counting bank holidays. The full details are on the delivery page.

Not at the moment. Fragrance is alcohol based and cannot travel by air, so we deliver within the United Kingdom only.

Until it reaches you, the parcel is our responsibility. Email us at [TO CONFIRM: customer service email address] with your order number and we will put it right with a replacement or a refund, whichever you prefer.

We do not take back fragrance that has been opened. For hygiene reasons, once the cellophane, box seal or cap seal has been broken it cannot be returned, so please only open a bottle once you are sure.

A bottle that is still sealed can still be sent back: tell us within 14 days of it arriving - that is your legal right when you buy online - and the return postage is yours to pay. How to do it is on the returns page.

We always put that right, whether or not it has been opened, and we pay the postage. Email us at [TO CONFIRM: customer service email address] with your order number.

We refund within 14 days of getting the item back, to the card you paid with.

How much perfume oil is in it. An eau de cologne is the lightest, usually 2-5%; an eau de toilette 5-15%; an eau de parfum 15-20%; and a parfum or extrait 20-30%, the richest and longest lasting. Each product page shows where its fragrance sits.

Nearly always. Houses change their packaging and bottles from time to time, so what arrives can differ in small ways from the picture.

Somewhere cool and dark, with the cap on. Heat, sunlight and air are what wear a fragrance down, so a bathroom windowsill is the worst place for it and a drawer or cupboard the best.

Try our fragrance finder: a few quick questions and it picks out bottles from our shelves to suit you. You can also browse by scent - fresh, floral, woody and more - from the Fragrance menu.

Nothing, to buy - checkout works as a guest. An account lets you sign in with your email or with Google. Items you save with the heart are kept on the device you saved them on.

Choose "Forgotten it?" on the log in page and we will email you a link to choose a new one.